Privacy Policy

We comply with statutory regulations in relation to all data processing operations (e.g. collection, processing and transmission). Data relating to you which is necessary for processing transactions will be stored and used by us to the extent required for handling your order, and will be passed on to our appointed service providers. We collect and process address and order data for our own marketing purposes. We do not pass data on to external marketers unless this is legally permitted.


Right to information

In accordance with our statutory obligation we will gladly inform you, on written request, of any personal data relating to you that we have in our files. Under the conditions laid down in the provisions of the Federal Data Protection Act [Bundesdatenschutzgesetz], you may request that this data is corrected, blocked or deleted. If you have any questions in relation to this, please contact our data protection officer (contact details below).


Right to withdraw consent

You can notify us at any time of your objection to having your data collected, processed or used, and/or you can withdraw at any time your consent to the collection, processing and transmission of your personal data. This does not apply to data used for invoicing or accounting purposes. If you have any questions in relation to this, please contact our data protection officer (contact details below).


Contact for matters relating to our privacy policy

For all matters relating to the collection, processing or use of your personal data, to requests for information on your data, to the correction, blocking or deletion of data, or to withdrawing consent previously granted, please write to Sebastian Lux, Data Protection Officer, Mail:, KPM Königliche Porzellan-Manufaktur Berlin GmbH, Wegelystrasse 1, 10623 Berlin, Germany.


Information on cookies

Cookies are text files that are stored on your computer when you visit a website.

KPM uses session cookies, which are immediately deleted when you close your browser. One benefit of these cookies is that they make it possible to display your shopping basket on any page of the site. This means you can always see how many items you have in your basket and what your current spend is. 

KPM also uses cookies that are stored after your browser session has ended (stored cookies). These cookies are mainly used to make our service more user-friendly, effective and secure. Among other things, the files allow our site to display information specially tailored to your interests. The sole purpose of these cookies is therefore to help us adapt our online services to your individual preferences and to enhance your browsing experience.


Website tracking

For marketing purposes, this website collects and stores anonymized information on user browsing patterns. This data is stored on your computer using cookie files and enables us to analyse anonymous information on browsing patterns. The details collected include the town/city where the user is based, the browser and operating system they use, and the website pages they visit. The data obtained cannot be used to determine the identity of the user. The data are merely used to improve our service. All IP addresses are therefore shortened so that they are processed in anonymised form. The data is not used in any other way, nor is it passed on to third parties.


Google website analysis tool

This website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses cookies, which are text files that are stored on your computer and make it possible to analyse your use of the website. The information generated by the cookie about your use of this website will usually be transferred to a Google server in the United States for storage. However, when IP anonymization is activated on this website, Google first will shorten your IP address within the Member States of the European Union or in other countries that are signatories to the Agreement on the European Economic Area. Only in exceptional circumstances will Google transmit the full IP address to a server in the United States and abbreviate it there. Google will use this information on behalf of the website operator to evaluate how you use the site, to compile reports on website activities and to provide the operator with further services related to website and internet use. Google Analytics will not associate your IP address with any other data held by Google. You can stop websites from storing cookies by selecting the appropriate setting on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. You can also prevent Google from collecting and processing the data that the cookie generates on your use of the website (including your IP address) by downloading and installing the browser plugin available here:

Further information can be found at or (general information on Google Analytics and privacy). Please note that on this website Google Analytics has been expanded by the code “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (IP masking).


Social plugins

Our website uses plugins from the social network Meta ( These are operated by Meta Platforms Ireland Limited, 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland (“Meta”). The Meta plugins are identified on our website by the Meta logo and/or the “Like” button. When you visit a page that contains a plugin, the plugin creates a direct link between your browser and the Meta server. As the connection is made directly, we do not receive any information relating to the data transmitted. Meta receives the information that you have visited a particular page of our website. If you are logged into Meta at the same time, this information will be assigned to your Meta account, thus enabling personal identification. The same applies if you use the plugins (by clicking the “Like” button) or write a comment. Further information can be found at For information on Meta’s collection, use and storage of your personal data, and on the settings for protecting your privacy, please see Meta’s privacy policy ( and its privacy settings

( If you do not want information from our website to be transferred directly to your Meta account, you must log out of Meta before visiting our site. You can also block plugins by using the relevant browser add-ons.


Transmission of personal data to third parties

We only pass your personal data on to third parties that were involved in processing the contract and were carefully selected in accordance with Section 11 of the German Federal Data Protection Act [BDSG]. These include the logistics company responsible for delivery, and the financial institution handling payment matters. In cases where we do pass your personal data on to third parties, we comply with the principles of data protection law by only providing the absolute minimum.


Security of your data

The security of your data is very important to us. We therefore take technical and organisational steps to safeguard your data against accidental or intentional manipulation, loss, destruction and unauthorised access. We continually improve our security measures to keep pace with technological developments.